To remove a Z-Wave device from your 2GIG panel, you must put the panel into exclusion mode and then activate the exclusion function on the specific Z-Wave device. This process clears the device’s old network data, making it ready to join a new network.
The steps vary slightly depending on your specific 2GIG panel model.
For 2GIG GC2 Panel
- Access Z-Wave Services: From the home screen, go to Services > Z-Wave > Wrench icon.
- Enter Installer Code: Input your Installer Code (default 1561).
- Activate Exclusion: Press Remove Devices. The panel will display “ready to remove a device”.
- Trigger Device: Activate the exclusion function on the Z-Wave device (check its manual).
- Confirm Removal: The panel beeps twice and confirms successful removal.
- Exit: Press Back or Home.
For 2GIG GC3 or Edge Panel
- Access Smart Home Settings: From the main screen, go to System Settings (or gear icon).
- Enter Installer Code: Input your Installer Code (default 1561).
- Activate Exclusion: Select Smart Home Settings > Remove Devices.
- Trigger Device: The panel enters exclusion mode. Activate the exclusion function on the Z-Wave device as per its manual.
- Confirm Removal: The panel will confirm the device has been removed.
- Exit: Press Done or Home.
If the Device is Defective or Lost
If a device is lost or defective and shows an error icon, you may be able to use a “Remove Failed Device” or “Delete” option through the panel’s menu or the Alarm.com app/website.