Napco GEM-P1632: Error codes

Napco GEM-P1632 trouble codes appear on the keypad as “E” error messages accompanied by numbers. Key codes include E01-00 (AC power failure), E02-00 (system low battery), and E03-00 (communication failure).

Common Trouble Codes

• E01-00: AC power failure (plug-in transformer disconnected or power outage).
• E02-00: System low battery (backup battery voltage is below 11V).
• E03-00: Communication failure over a telephone line.
• E04-NN: RF transmitter supervisory failure (where NN is the zone number).
• E05-NN: RF transmitter low battery (where NN is the zone number).
• E06-NN: RF receiver response trouble.
• E07-00: Download attempt failure.
• E08-00: Telco line 1 failure.
• E09-00: System cold start (lost panel programming).
• E10-NN: Burglary keypad response trouble.

How to View and Clear Troubles

• View Troubles: Enter your user code, press the FUNCTION key until the display shows “Display System Troubles?”, then press the INTERIOR key and scroll using INTERIOR or INSTANT.
• Reset Troubles: Enter your user code and press FUNCTION until “Reset System Trouble?” appears (Code 09), press INTERIOR to reset, and press RESET to exit.