The Flow LED is blinking
The Flow LED is used to indicate a system hardware failure or other operation that may impact the performance of the Smart Water Valve+Meter. The number of blinks and blink patterns can be used to diagnose the failure or operation.
- 2 blinks: High flow sensor failure
- 3 blinks: Low flow sensor failure
- 4 blinks: Actuator failure
- Steady blink: Low flow calibration in progress
The Smart Water Valve+Meter is sounding an alarm
The Smart Water Valve+Meter is equipped with a buzzer that can be configured to sound an alarm when a flow or temperature event is detected. To manually silence the alarm, press and hold the Close button for 5 seconds. This action does not close the valve. To close the valve, quickly press the Close button once.
IMPORTANT: The alarm is designed to inform the homeowner of a flow or temperature event in the plumbing system. It is extremely important to inspect the plumbing for any leaks before considering the alert resolved.
The Smart Water Valve+Meter is not communicating with the Z-Wave controller
- Perform a network communication test by quickly pressing the Network button . The Network LED will blink slowly for up to one minute while the Smart Water Valve+Meter attempts to communicate with the Z-Wave controller. If the test is successful, the device will sound one long tone and the Network LED will turn solid. If the test is unsuccessful, the device will sound three short tones and the Network LED will begin blinking intermittently until communication is restored.
- If step 1 is unsuccessful, verify that the Z-Wave controller is powered on and connected. If it is not, restore power and connectivity to the Z-Wave controller and repeat step 1.
- If step 2 does not resolve the issue, try deleting the device from the network (see “Deleting the Smart Water Valve+Meter from the Z-Wave network”) and re-adding it.
- If step 3 does not resolve the issue, install a Z-Wave repeater nearby and perform a Z-Wave network rediscovery. Repeat step 1 to verify the effectiveness of the repeater.
NOTE: Any wall-powered Z-Wave device acts as a repeater and improves the communication between the Z-Wave controller and the Z-Wave device you are installing.
The actuator is moving, but no command was sent to close the valve
- The actuator has two built in features to extend the life of the actuator and ball valve. The actuator will perform a small movement periodically to ensure that the valve is fully open or fully closed, based on the state of the device. Additionally, the actuator performs a 15 second valve check daily to ensure there are no restrictions in the motion of the ball valve. Both of these operations are expected behavior and will not restrict the flow of water.