Updating your password for the Alarm.com app and Alarm.com customer website helps keep your system secure. The password can be changed while logged into the account. If you are unable to log in to your account, the password can be reset.
Note: The new password cannot be the same as the previous password. The new password must be at least 10 characters, including at least one letter, one number, and one special character. It is recommended to only use passwords that are indicated as Strong by the password strength indicator.
Change the password
2. Tap
3. Tap Login Information.
4. Tap Password.
5. In the Current Password field, enter the current password.
6. In the New Password field, enter the new password.
7. In the Verify Password field, enter the new password again.
8. Tap to select Log out all devices if it is desired to log out all devices that are using the current password.
This option is useful when a password change is performed because of a device change or a lost/compromised device.
9. Tap Save.
2. Click Settings.
3. Click Login Information.
4. Click Password.
5. In the Current Password field, enter the current password.
6. In the New Password field, enter the new password.
7. In the Verify Password field, enter the new password again.
8. Click to select Log out all devices if it is desired to log out all devices that are using the current password.
This option is useful when a password change is performed because of a device change or a lost/compromised device.
9. Click Save.
- Reset password using the web
- Reset password using the app
1. Access the Login Help page.
2. In Forgot your password?, enter your username, then click Submit.
3. If the information entered is associated with an account, an email is sent with steps to reset your password, or remind you of your username.
4. Click Change Password.
5. Follow the prompts in the email to reset your password.
1. Open the Alarm.com app.
2. Tap Forgot username or password.
3. In Help us recognize you, enter the email address or username associated with the account, then tap Next.
4. Click Password.
5. Tap Reset Password.
6. Follow the prompts in the email to reset your password.
Note: If the password reset email is not received, check the junk folder and verify the email address was entered corrected.