Note: This method will also enroll the device to the customer’s account as part of the process.
- Connect the camera’s AC power adapter and plug it into a non-switched outlet.
- The camera’s LED will begin to blink white. If it is not white after 2 minutes, press and hold the WPS/Reset button and release it when it begins to blink white (about 3 seconds).
- On a Bluetooth-enabled mobile device, log in to theCustomer app and complete the following step to add the video device to the customer’s account.
To connect devices via BLE mode using the Customer app:
- Log in to the Customer app.
- Tap More.
- Tap Add Device.
- Tap Video.
- Scroll to find the device or use theFind Device search bar to enter the model number, and then tap to select the device to add.
- Enter a Device Name, then tap Next.
- Power on the device and verify the LED light is flashing white, then tap Next.
- If Bluetooth is not enabled on your mobile device, approve the Bluetooth permission request when prompted, and then tap Next.
- Bring your mobile device close to the device being enrolled, then tapScan.
- Allow time for your mobile device to scan for devices in the area.
- Select the device to set up. Verify the selected device’s MAC address matches the MAC address on the device being enrolled, then tap Connect.
- Keep your phone near the device while it connects.
- Once your phone is connected to the device, tap to select the Wi-Fi network.
- Allow a few minutes for the device to connect to the network.
- Once the device connects to the Wi-Fi network, the device continues to complete the install on the customer’s account. Once the installation is complete, verify the video device works properly.